Warranty

Our 5-Year Warranty

We design our lighting to last. That's why every piece in the INNH HOME Collection comes with a 5-year warranty — our promise that what you buy from us is built to stand the test of time.

What's covered

Our 5-year warranty covers manufacturing defects in materials and workmanship under normal household use. This includes:

— Faults in the lamp's structure, finish, or assembly
— Electrical or wiring defects under standard use
— Defects in solar panels and rechargeable batteries (for our solar lighting)

If something goes wrong during the warranty period because of how the product was made, we'll repair it, replace it, or refund it — at no cost to you.

What's not covered

To be transparent, the warranty doesn't cover:

— Normal wear and tear (small scratches, fading from years of sunlight, etc.)
— Damage from accidents, drops, or misuse
— Damage from improper installation or use of the wrong bulb wattage
— Damage from exposure to conditions the product wasn't designed for (e.g. an indoor lamp used outdoors)
— Cosmetic changes that don't affect function (e.g. natural patina on metal finishes)
— Replacement bulbs (these are consumables)

Which products are covered

The 5-year warranty applies to all products in the INNH HOME Collection — table lamps, floor lamps, pendants, and our solar outdoor range.

Note: If you've purchased a third-party brand item from our store, it carries that brand's own warranty, which we'll always pass on to you. Check your product page or order confirmation for details.

How to make a claim

If something goes wrong, reach out to us at hello@innhhome.com with:

— Your order number
— A short description of the issue
— A few photos so we can see what's happening

We'll get back to you within 1-2 business days with the next steps.

In most cases, we'll either send a replacement, repair the item, or refund you — whichever makes the most sense for your situation.

Beyond the warranty

Even after the 5 years are up, we want to help. If something breaks, contact us — we may be able to offer spare parts, repair guidance, or a replacement at a fair price. We'd rather keep your lamp glowing for another decade than see it tossed.

A note from us

This warranty exists because we genuinely believe in what we sell. We're a small team and we read every email — so if you ever have an issue, you're not talking to a faceless support desk. You're talking to us.

— The INNH HOME team