Shipping

Shipping & Delivery

We ship across the European Union with care, tracking, and no hidden fees. Here's everything you need to know.

Where we ship

We currently deliver to all EU countries. If you're outside the EU and would like to order, send us a message at hello@innhhome.com and we'll see what we can do.

Shipping costs

— Free shipping on all EU orders over €50
— Flat rate of €4.95 on orders under €50

You'll see your exact shipping cost at checkout before paying.

Dispatch time

We aim to dispatch every order within 1-2 business days of receiving it. Orders placed on weekends or holidays are dispatched on the next business day.

Delivery time

Once dispatched, delivery typically takes 3-5 business days, depending on your destination. Some remote areas may take a little longer.

Tracking your order

As soon as your order is dispatched, you'll receive an email with your tracking number. You can follow your package every step of the way.

Failed deliveries

If the courier can't reach you, they'll usually leave a note and try again the next day, or hold your package at a local pickup point. If a package is returned to us as undeliverable, we'll reach out to arrange redelivery — additional shipping fees may apply in this case.

Damaged or missing items

We pack every order carefully, but if something arrives damaged or anything is missing, please contact us within 7 days at hello@innhhome.com with a photo. We'll make it right.

Returns & exchanges

You have 30 days from delivery to return your order. Returns are free across the EU. See our Returns page for the full details.

Need help?

If you have any questions about your order or shipping, write to us at hello@innhhome.com — we read and reply to every message, usually within a business day.

— The INNH HOME team